Advanced Device Redirection
Virtual desktops, like Microsoft Windows 365 and Citrix, are increasingly popular, but there’s a common issue… connecting peripheral devices like scanners and printers smoothly. This is especially painful for industries like healthcare, where workflow breaks down without proper peripheral support.
Many organizations try to fix this with external software or manual workarounds, but these often create more problems than they solve. IGEL’s Advanced Device Redirection technology solves the issue by making peripherals work smoothly within virtual desktops.
This guide will show how to position IGEL as the best solution to help your customers integrate peripherals seamlessly.
- Seamless Peripheral Integration: IGEL makes USB and other peripheral devices work perfectly inside virtual desktops, no extra software needed.
- Webcam Redirection: Pass through video signal with minimal latency, ensuring clear and consistent picture quality for communications.
- Peripheral Compatibility: Support for a comprehensive range of USB and serial port devices, including printers, scanners, headsets, cash systems, and label printers.
Fix peripheral integration problems in virtual desktops fast.
The Problem
Peripheral devices aren’t working in virtual desktop setups.
- Productivity drops
- Workflow interruptions
- High costs for fixes
IGEL’s Solution:
IGEL’s Advanced Device Redirection solves these problems with no extra software.
- Built-in compatibility
- Keeps all your devices connected and working
How IGEL Helps
Problem | How We Help |
Peripheral devices not working with virtual desktops | IGEL’s redirection ensures all peripherals work as expected without extra tools. |
Healthcare equipment, like scanners, not connecting properly | IGEL’s redirection provides full support for healthcare-specific devices. |
High costs due to external tools needed for device integration | IGEL eliminates the need for third-party software, reducing costs. |
Frequent breakdowns in workflows due to printer or scanner issues | IGEL provides reliable connections for all common office devices. |
Tools to Help You Sell
For CISOs: IGEL helps you secure virtual desktop environments with seamless peripheral integration without risking data breaches or device vulnerabilities.
For CTOs: IGEL helps you simplify peripheral integration in virtual desktops without needing third-party software or worrying about future device compatibility.
For IT Managers: IGEL helps you streamline peripheral device management in virtual desktop setups without requiring manual configuration and additional complexity.
Questions to Ask
- How much downtime do these issues cause in daily operations?
- How critical is it to your team's workflow to fix these problems?
- How much are you spending on third-party solutions or manual fixes?
- Are you planning to add more virtual desktops or peripheral devices soon?
- Who decides on these kinds of technical investments in your company?
- How often are employees unable to complete tasks due to device issues?
- How important is it to fix these for overall efficiency?
- Are you losing money from downtime or repairs?
- Do you expect to increase the number of devices you need to support?
- Who leads decisions on solving these technical issues?
- Are there any delays or risks due to poor device performance?
- How urgent is it to solve this issue before it affects bigger goals?
- Are the current costs and manual workarounds sustainable?
- Are your peripheral needs changing in the near future?
- Who makes the final decision on resolving this issue, and what is most important to them?
Email Templates
Below are three email templates written for three different personas: Security, Operations, and Executives.
Subject: seamless security in virtual desktop environments
Hi [Name] - Are you finding it difficult to secure peripheral devices in your virtual desktop environment?
We’ve seen that unsecured devices like scanners and printers can be a weak link in VDI setups. IGEL’s Advanced Device Redirection ensures these peripherals are seamlessly integrated without compromising on security.
Mind if I share how we helped organizations lock down their virtual desktops and peripherals?
Subject: streamline device management in virtual desktops
Hi [Name] - Are you spending too much time managing peripheral devices in your virtual desktop setup?
IGEL’s Advanced Device Redirection makes it easy to manage and support all peripheral devices without additional software or manual intervention. It drastically cuts down troubleshooting time and support tickets, keeping your operations running smoothly.
Interested in seeing how we can simplify your device management?
Subject: future-proofing your virtual desktop infrastructure
Hi [Name] - As you scale your virtual desktop infrastructure, how are you planning to handle evolving peripheral device needs?
IGEL’s Advanced Device Redirection offers long-term flexibility, allowing easy integration of new peripherals without requiring external tools. It’s designed to adapt as your technology stack grows, ensuring seamless operations now and in the future.
Want to explore how we can support your future tech initiatives?