CALL CENTERS

Ask your customer if they have a call center. Most verticals from Finance, Legal, Insurance and Retail all have Call Centers.

This is an ideal scenario for a cloud-connected device powered by IGEL, and it is a great way to get a foot in the door.

Here is why.

• Call centers take on a massive role in today’s business environment, and it is increasingly delivered via business process outsourcing (BPO) in the form of call centers.
• These call centers may be centrally located or consist of distributed, remote workers.
• Ensuring comprehensive availability (up to 365/24/7) places new demands on call center workers, especially IT.
• Call centers provide on-site customer service in multiple shifts, so the available workstations are used by different employees one after the other.
• Many call center workers operate either full- or part-time remotely from home or elsewhere.
• Whether on-site or remote, people need easy, fast, and, above all, secure access to sensitive company and customer data, which strongly implies controlled access to a corporate cloud and network.

Hi,

I know call centers are vital to your overall customer support. Have you looked at IGEL as part of that endpoint strategy? I bring it up because the unique challenges that Call Centers face fit perfectly with their technology out of the box.

• Security and Compliance: Due to the nature of the customer data collected. IGEL ensures no data is collected on the endpoint and its read-only OS makes it difficult for malware to be effective.
• Unified Communications: IGEL OS offers outstanding multimedia performance and supports multimedia offloading to optimize the end-to-end user experience in audio-video or audio-only calls between users or other standards-based desktop video and conference room systems.
• Uptime: Time is money, and the IGEL OS is very stable and requires minimal updating, minimizes and supports the need for “hands-on keyboards” as it can be managed and supported from anywhere in the world.
• Peripheral Support: Due to the IGEL Ready program, headsets, speakers, and keyboards work when they are plugged in, out of the box.

If you are willing, let's set up a quick 30-minute call to review in more detail.

Best regards,