Introduction to IGEL

IGEL’s Mission

To Deliver the most SECURE, PRODUCTIVE, and COST EFFECTIVE digital workspace to employees, regardless of where they work.

What is IGEL?

IGEL is a software company that makes an operating system specifically for companies that deliver their applications and data from the cloud or a data center.
As IGEL is purpose-built to access a centralized Windows environment, it offers some key benefits.

Highly Secure - The endpoint is secured with a read-only OS, no data resides on the endpoint, and a chain of trust stops edge tampering.
Cost-Effective - The lightweight, purpose-built OS uses less power, and you no longer need to purchase additional endpoint software solutions like AntiVirus or VPNs.
Built for the Enterprise – IGEL OS supports all the key infrastructure agents from day one, and over 120 solutions are IGEL-ready. This means that they work out of the box with IGEL. You can easily manage and support tens of thousands of endpoints, whether they are in the office, at home, or in a remote location without a VPN.

Competitive advantages

Superior Management Capabilities - IGEL UMS provides a much better out-of-the-box experience, more reliable communication, better troubleshooting, and automation capabilities, simpler update and migration tools, and cloud gateway capabilities from both on-premises and cloud deployments.
More Extensive Third-Party Integrations – IGEL OS supports various peripherals like printers, scanners, and card readers from over 120 third-party vendors. With our extensive peripheral support, we help ensure rapid integration of end-user workplaces.
Security - IGEL has incorporated numerous security measures into its management suite and endpoint OS that is unmatched by the competition, including a highly differentiated “chain of trust” from UEFI secure boot to virtual workspace execution.
Market Leader – IGEL is the clear industry leader that will ensure that you have a trusted partner to rely on after the sale and that you have access to the latest industry innovations.

Key target audience

Managers

VP, Director, Senior Manager of EUC / Windows / Platforms

Engineers

EUC Architect, Senior Technician, Systems Engineer, Consultant

Questions to ask

Are you deploying any cloud-sourced apps or workloads? How are your users accessing their apps? What kind of devices are they using?
How many of your users are back in the office full-time? How are you currently supporting and managing those remote users?
If you hire new remote employees, how do you onboard those users?
How do you ensure that all your user endpoints are secure from viruses and running the correct software versions?
How many IT employees are needed to manage your end-user computing environment?
How long does your IT team need to deploy and image your endpoints properly? How do you ensure your people have the right app mix on their devices per role?
How do you keep your endpoints current with the latest virtualization protocols and peripherals? How long do you usually wait to support the latest client(s)?
How do you ensure system integrity from the endpoint to the cloud?

Core Features

Flexible and Scalable Architecture - The IGEL operating system is flexible and scalable, allowing it to be easily customized for different organizations and deployment scenarios.
Centralized Management - The IGEL operating system can be centrally managed using IGEL Universal Management Suite (UMS), which provides a single pane of glass for managing and monitoring all IGEL devices in the organization.
Onboarding New Users - IGEL OS ensures a smooth and stress-free onboarding process for new staff, both technically and logistically. New employees can take a new Lenovo device straight from the Lenovo factory and connect their virtual workspace in under 3 minutes.
Remote Access - The IGEL operating system supports remote access to virtual desktops and applications, allowing users to access their workspaces from anywhere.
Security - The IGEL operating system is designed with security in mind, with features like read-only, secure boot, device lockdown, and support for two-factor authentication.
Integration with Third Parties and Virtualization Platforms - The IGEL operating system integrates with major virtualization platforms like Citrix, VMware, and Microsoft and over 120 ecosystem partners, simplifying the deployment and management of virtual desktops and applications.
Unified Communications and Multimedia Support - The IGEL operating system supports multimedia applications like video conferencing and streaming, which enhances the user experience, especially with applications like Teams and Zoom.
Customizable User Interface - The IGEL operating system provides a customizable user interface that can be tailored to the needs of different users and organizations.
Low Power Consumption - The IGEL operating system is designed to be energy efficient and has low power consumption, reducing operating costs and environmental impact.
Cloud Connectivity - The IGEL operating system can connect to cloud-based services like Microsoft Azure and Amazon Web Services (AWS), allowing organizations to leverage cloud resources for their virtual desktop infrastructure.
Automatic Firmware Updates - The IGEL operating system can automatically update firmware, ensuring that devices are always up-to-date with the latest security patches and performance improvements.
Support for a Wide Range of Peripherals - The IGEL operating system supports a wide range of peripherals, including USB devices, smart card readers, and scanners, enhancing the functionality of thin client devices.
Comprehensive Endpoint Management - The IGEL operating system provides comprehensive endpoint management capabilities, including inventory management, software distribution, asset tracking, streamlining device management, and reducing IT workload.

Employee Experience	Possible Tag / Keywords	Solution	Value Proposition
Poor user experience in Omnissa Horizon. Too many support calls	Unhappy VDI users	IGEL + Omnissa horizon just works. Fast boot endpoints with latest Omnissa client	IGEL simplifies VDI by enhancing performance and reducing support tickets.
Enabling remote telemedicine with Omnissa	Endpoints for telemedicine	IGEL provides secure OS for healthcare workers anywhere	Secure remote access for healthcare, improving patient care.
MSTeams not supported on Dell Thin client	MS TEAMS not working on VDI	Teams requires the latest Citrix client - IGEL has it	IGEL delivers full compatibility with essential collaboration tools.
Zoom not working on VDI with existing endpoint	Zoom not working on VDI	Zoom requires the latest Citrix client - IGEL has it and it's easy to update	Seamless Zoom integration for virtual desktops.
Slow logons	VDI slow logons	IGEL OS is not Windows - no profiles, no group policies - it boots and logs in fast	Improve user productivity with fast login times.
Slow Windows machines	Windows performance problems	IGEL OS needs 2GB RAM and works on older machines as well as new - it makes older kit run faster	Extend device lifecycle while enhancing performance.
Slow to onboard new remote employees	Onboarding new employees in the work from home era	IGEL OS enabled devices can be sent straight out to new employees and can configure over the web with little involvement from IT or the employee	Simplified, remote onboarding process accelerates deployment.
Enabling remote work FASTER	Deploy remote workers faster	IGEL OS can be installed on existing PCs, laptops, thin clients or new devices and shipped straight to people's homes giving them instant access to VDI	Empower remote work without new hardware investments.
Best Device for Work from Home	Best endpoint for the mobile worker	IGEL OS can be installed on existing PCs, laptops, thin clients or new devices and shipped straight to people's homes giving them instant access to VDI	Cost-effective solution for remote work.
Battery Drain on laptops	Does your laptop really need replacing?	IGEL requires less horsepower and hence consumes less power - seen in lab testing for sustainability too	Reduce power consumption and extend battery life.
Slow responding applications in VDI affecting patient care	Instant access to healthcare records from multiple endpoints	IGEL OS is not Windows - no profiles, no group policies - clinicians can jump from one machine to another and start providing care quicker	Minimize delays in care by improving access to patient records.
Battery drain on Workstation on wheels	Let your Workstation on wheels work all day	IGEL requires less horsepower and hence consumes less power - seen in lab testing for sustainability too	Extend the working hours of critical mobile devices.

Security
Even though we had VDI, Ransomware still a problem for our endpoints	Ransomware - not on our endpoint	IGEL OS uses Linux Kernel, is read-only, by design has fewer vulnerabilities, is easier to patch and utilizes a secure chain of trust	Secure against ransomware with IGEL's Preventative Security Model.
Even though we had VDI, we still had a breach	Recovering from endpoint attack	IGEL OS can be run live from a USB key or wipe infected machines to get employees up and running after an incident	Fast recovery solutions for breached endpoints.
Securing WORK FROM HOME endpoints	Secure work from anywhere	IGEL OS is read-only - managed endpoint in the home - simple, secure access to VDI desktops	Secure remote work with read-only endpoints and no local data.
Securing unknown endpoints	Manage the unknown	IGEL OS can be run from a USB key to provide secure access to VDI without relying on the unknown endpoint connecting to corporate resources	Secure access on unknown devices without compromising corporate resources.
Securing BYOD	Security BYOD	IGEL OS can be run from a USB key to provide secure access to VDI without relying on the unknown endpoint connecting to corporate resources	Simplify BYOD with secure, zero-footprint access.
Patching remote endpoints is a PITA	Patching made simple	Patching via IGEL is simple as drag and drop and works over the web thanks to IGEL Cloud Gateway	Efficient, remote patching with cloud integration.
Securing access to apps from home	Secure access to corporate applications	IGEL OS provides secure VDI clients and secure web browser - no malware can infect IGEL OS which could infect corporate apps	Endpoint security integrated with seamless corporate access.
Disaster recovery - how to deal with an attack when something goes wrong	Recovering from endpoint attack	IGEL OS can be run live from a USB key or wipe infected machines to get employees up and running after an incident	Reduce downtime with rapid disaster recovery.
Worried about home office network security	Sleep well with IGEL	IGEL OS is secure and communicates with the management server securely over the web without the need for VPN	Enhanced network security without the need for a VPN.
Management of remote devices requires VPN connections and is slow	Say goodbye to VPNs	IGEL OS and the IGEL Cloud Gateway provide easy management without the need for VPN connections	Remote management simplified—no VPNs required.

Management
My endpoint doesn’t support the latest version of VDI	Legacy endpoints, VDI support, Future-proofing	IGEL Ready program ensures that VDI and DaaS clients from Citrix, Omnissa, and MS are day 1 support	Future-proof endpoints with IGEL Ready Program.
My DELL Thin client doesn’t work with latest version of Citrix	Citrix compatibility, Dell Thin Client, Citrix issues	IGEL OS can be installed on Dell thin clients to connect to the latest version of Citrix, speed up migrations, and ensure latest functionality	Ensure compatibility with the latest Citrix versions across all devices.
Heterogeneous estate of laptops that needs managing	Mixed device environment, Hardware-agnostic, Estate management	IGEL OS is hardware independent and can help manage a heterogeneous estate	Streamlined management for diverse hardware environments.
Patching HP thin clients remotely is a manual process	Remote patching, HP thin clients, Endpoint patching	IGEL Management platform, the UMS is superior to any other management platform and makes remote updates a CINCH	Simplify remote patching with centralized management.
Endpoint management painful	Endpoint management, Large-scale management, UMS	IGEL management platform can manage tens of thousands of endpoints with ease	Scale endpoint management across large deployments.
Deploy endpoints for remote work faster	Remote deployment, Quick onboarding, Work-from-home endpoints	IGEL OS enabled devices can be sent straight out to new employees and can configure over the web with little involvement from IT or the employee	Fast-track remote deployment for employees with minimal IT involvement.