REGISTERING A DEAL
- Head on over to the IGEL partner portal: www.IGELdealreg.com
- Select Determine your SKUs to register your opportunity; you will need to fill in the information requested.
- You will get the option to review your deal registration for the last time before submitting it.
If you have any questions, email Spencer White to get one set up.
UNDERSTANDING THE IGEL SKUs
SUPPORT BREAKDOWN
SUPPORT
CODE | Support |
ST | SELECT |
PR | PRIORITY |
PL | PRIORITY PLUS |
TERM LENGTH
# | Term |
1Y | 1 Year |
3Y | 3 Year |
VOLUME BAND
# | Seats |
99 | 0-99 |
499 | 100-499 |
999 | 500-999 |
9999 | 1000+ |
NEXT STEPS
The opportunity will either be approved or denied, either way, you shall recieve an email and an IGEL sales rep will reach out to offer assistance.
Support Feature | SELECT | PRIORITY | PRIORITY PLUS |
Product Updates & Upgrades | ✅ | ✅ | ✅ |
Web-Based Support*** | ✅ | ✅ | ✅ |
Phone Support | ❌ | ✅ | ✅ |
Support via Remote Access | ❌ | ✅ | ✅ |
Access to Knowledge Base | ✅ | ✅ | ✅ |
Web Chat (COMING SOON) | ✅ | ✅ | ✅ |
Named Contacts | 5 | 10 | 15 |
Non-Critical Response Time | 3 business days | next business day | 4 business hours |
Critical Response Time | 3 business days | 4 business hours | 2 hours (24x7)* |